0img

Best Sellers

Shopping Cart

No Items

The ALUVA OPPORTUNITY

Redefine

you

wealth

wellbeing

success

life

Become the best version of yourself. When you surround yourself with the right people, you know that what you are consuming is healthy, and when you are appreciated and rewarded for your efforts, you can achieve your version of success. A positive lifestyle centered around self-love is what we focus on at Aluva.

MEMBER BENEFITS

  • image
    Discounts

    Share the love
    with friends & family

  • image
    Wellness Guides

    Discover and learn
    with Aluva

  • image
    Giveaways

    Including prizes,
    trips and more

  • image
    community

    Driven people,
    unified in LUV

  • image
    Earn $ or ₿

    Build a business
    with Aluva

How to become a member

Through Influencer
  • Speak to an Aluva Influencer

  • Learn about Member Benefits

  • Create a free account through the website or Aluva App

  • Enter your account via the account confirmation email

  • Enjoy member benefits

decor
decor

Upcoming Events

decor

REFERRAL
Reward Plan

plan img

FAQ

I am having trouble logging into my back office:

Please email support@aluva.co to reset your password.

How do I get commissions moved from my Credit Wallet to my bank account?

Setup your i-Payout account under “Payment Options” on the “Earnings” tab. Once it is set up you can transfer funds to your i-Payout account anytime or bypass the Credit Wallet altogether to your personal bank account.

How do I send samples?

Influencers can purchase sample packs to send to friends and family. Go to www.aluvasamples.co and login with your username and password to begin.

What is your return policy?

Aluva is committed to satisfaction. Review our Returns Policy here https://aluva.co/return-policy

How can an account be changed from a Preferred Customer to an Influencer?

Please reach out to Customer Support with the ID# of the account that needs to be updated.

A new member account isn’t showing up on my Enroller Tree or Holding Tank?

Ask the new member if they received an account creation confirmation email. If they did please send the new member’s name and account number to Customer Support and request the account be fixed.

How do I set up Autoship?

In back office, go to “My Account” then ”Autoship” and finally “Add Autoship”

Can I set up a Subscription for Product Credits?

Yes, go to your back office, go to “My Account”, click on “Subscription” then click “Add Subscription” and select the subscription you want.

How do I cancel my Subscription or Autoship?

In the Aluva back office, go to “Subscription”, click “Cancel” or got to “Autoship”, click “Cancel”.

How do I redeem my Product Credits (PC)?

Log into the Aluva back office at: user.aluva.co

  • Click “Shop" on the left side navigation bar.

  • Click "Products" under the "Shop" tab

  • There you can pick and choose which items you would like and add them to your cart. Each product shows the amount of PC they cost.

  • Once done, click on the shopping cart in the bottom right corner and you will be able to see your cart and how much your products will cost.

  • Make sure to click at the top of the cart either the "Redeem PC + Credit Card" or the "Redeem PC + Credit Wallet." As the PC only covers the cost of the products, your CC or Credit Wallet will cover the tax + shipping/handling.

Does my Subscription automatically ship my products?

No, product ship automatically if you have an Autoship set up.

How do I change my username?

In the Aluva back office under “Settings” go to "My Account”.

I forgot my password.

Contact support at support@aluva.co and request that a temporary password be emailed to you.

Do samples purchases count toward PV?

No

Do you ship to Canada?

Yes

How much caffeine is in the Ignite?

180 mg of caffeine

Why are my commissions not showing in my credit wallet?

Commissions are added to your Credit Wallet 14 days after a sale. For questions regarding commissions please email support at support@aluva.co

Where can I purchase Aluva products and are they available in stores?

You can purchase Aluva products online only.

How do I refer someone?

Go to the Aluva back office, click “My Website”, click “Replicated Sites”, copy the website link and send to your friends.

My order is delayed or lost, what should I do?

Please call or email Customer Support.

My order was missing an item or was incorrect, what should I do?

Please email support@aluva.co for assistance

Should I have received a tax document from ALUVA?

If you made more the $600, then you will receive tax documents by mail.

How do I view my Group Volume?

Click on the "Settings Tab" in your back office, purple box on the right will show you your GV.

How do I change my address and/or billing information?

Click on “Settings" in your back office, click on settings gear, make updates to your information and click “Save".

Why do my earnings show a negative transaction?

Click on "earnings" tab in your back office, click on "Returns & Recaptures". This will show you where you or someone in your downline may have done a Return/Refund.

Where do I find general updates for contests, bonuses, events, etc.?

Click on the "training" tab in your back office.

Can I transfer my commissions to another Influencer?

Yes, go to “My account” and click “Credit Wallet”.

Can affiliates transfer PC to another affiliate?

Yes, go to “My Account” and then “Credits Transfer”.